Exchanges

Who handles it

The retail partner where you bought. Returns start from the order page in your account with them, and their window and conditions apply.

How it usually goes

• Open the order in your partner account
• Pick the item and the reason
• Follow their label and drop-off instructions
• The money goes back the way it came, on their schedule

Broken in the box

Ceramic travels well but not perfectly. Photograph the damage and report it on the partner's order page; they make it right. We would also like to hear about it at the address in the footer, because packing patterns are something we can actually fix.

What we can do from our side

Advise before you decide to send something back: a dim glow is often a bulb, a stuck wax disc is a two-minute fix, and a paint variation is the nature of the brush. Ask us first; it may save the trip.